Responsible Business Practices

At Republic Bank, we hold ourselves to the same high standard we expect from the tax offices that offer our products. We focus on the following areas to promote integrity and fairness throughout our business.

ERO Training

Mandatory online training provided helps ensure that everyone involved in processing Bank Products understands the requirements and procedures. Whether an employee who prepares taxes, files paperwork, or answer phone calls, everyone involved in the Bank Product process or who has access to confidential customer information must take the online training and pass the test with a score of at least 70%.

Providing Customers With The Information They Need

It is important for the tax preparer to explain all filing and product options, including those that have no additional costs to the taxpayer, leaving the customer to choose what is best for their situation. We provide tax offices with tools such as the Need To Know Sheet and Easy Advance Information Page to help present this information to customers in a simple and straightforward fashion. 

Tax Office Review

A percentage of tax offices are audited onsite and/or remotely to verify compliance with regulatory requirements and the business practices required by Republic Bank. Offices with exemplary performance are awarded a 5-Star Rating.

Advertising Approval

We provide many pre-approved marketing materials that present our Bank Products. If you want to develop your own marketing material it must be approved before a tax office can run any marketing or social media campaign in newspapers, TV, radio, internet, mailing, or any other medium. As part of this review process, we confirm that the information is straightforward and includes the proper disclosures for Refund Transfers and Advances.

Affordable Check Cashing

We arrange affordable check cashing options with some of the nation’s largest financial institutions and retail locations including Walmart, HEB, Albertsons, and Safeway brand stores.

What ERO's Are Saying

Tools and Features...
"I loved everything about the tools and features."

Marketing Assistance...
"Everything was delivered in a timely manner, very nice professional products and pamphlets, with checks and cards. I was very impressed by the Marketing materials!"

Customer Service...
"I think your customer service is the greatest. Thanks so much for all you do for us."