Tax Office 5-Star Rating

Each tax season, offices are recognized with a 5-Star Rating for their exceptional commitment to offering Bank Products fairly and responsibly. If an office is reviewed for compliance by Republic Bank and receives a perfect score, they are honored with this prestigious award. The five stars represent the key areas EROs focus on to meet the high standard Republic Bank sets for itself and our EROs:


Security includes the appropriate document storage, physical security, and computer security implemented when protecting confidential customer information. 

A key element of the 5-Star Rating is to clearly and thoroughly explain to every customer the DISCLOSURE terms and costs associated with Republic's Bank Products as well as all filing and product options including those that are no additional cost to the customer.

We expect tax offices offering Bank Products to treat their customers FAIRLY with a passion for providing a high quality tax preparation experience.

Responding to bank requests for documents or other information in a timely fashion is an extremely important aspect of being partnered with Republic Bank.

Mandatory online ERO training helps ensure that every employee understands the requirements and procedures for offering Bank Products with a strong focus on reviewing all filing and product options with each customer.

What ERO's Are Saying

Tools and Features...
"I loved everything about the tools and features."

Marketing Assistance...
"Everything was delivered in a timely manner, very nice professional products and pamphlets, with checks and cards. I was very impressed by the Marketing materials!"

Customer Service...
"I think your customer service is the greatest. Thanks so much for all you do for us."