Tax Office 5-Star Rating

Each tax season, offices are recognized with a 5-Star Rating for their exceptional commitment to offering Bank Products fairly and responsibly. If an office is reviewed for compliance by Republic Bank and receives a perfect score, they are honored with this prestigious award. The five stars represent the key areas EROs focus on to meet the high standard Republic Bank sets for itself and our EROs:


Protecting confidential customer information includes meeting our document storage, physical security and computer security requirements.


A key element of the 5-Star Rating is to clearly and thoroughly explain to every customer the terms and costs associated with Bank Products as well as all filing and product options including those that are no additional cost to the customer.


We expect tax offices offering Bank Products to treat their customers fairly with a passion for providing a high quality tax preparation experience.


Responding to bank requests for documents or other information in a timely fashion is an extremely important aspect of being partnered with Republic Bank.


Mandatory online ERO training helps ensure that every employee understands the requirements and procedures for offering Bank Products with a strong focus on reviewing all filing and product options with each customer.

What ERO's Are Saying

Tools and Features...
"I use all of these tools every year and they help my small business run extremely well. I have worked with other banks before who didn't offer some of this assistance. This does make a difference."

Marketing Assistance...
"I was extremely satisfied with the services that were offered!"

Customer Service...
"Republic Bank has been a great company to work with and I appreciate the securities they have set in place for EROs and their clients."