Tax Office 5-Star Rating

Each tax season, offices are recognized with a 5-Star Rating for their exceptional commitment to offering Bank Products fairly and responsibly. If an office is reviewed for compliance by Republic Bank and receives a perfect score, they are honored with this prestigious award. The five stars represent the key areas EROs focus on to meet the high standard Republic Bank sets for itself and our EROs:


Protecting confidential customer information includes meeting our document storage, physical security and computer security requirements.


A key element of the 5-Star Rating is to clearly and thoroughly explain to every customer the terms and costs associated with Bank Products as well as all filing and product options including those that are no additional cost to the customer.


We expect tax offices offering Bank Products to treat their customers fairly with a passion for providing a high quality tax preparation experience.


Responding to bank requests for documents or other information in a timely fashion is an extremely important aspect of being partnered with Republic Bank.


Mandatory online ERO training helps ensure that every employee understands the requirements and procedures for offering Bank Products with a strong focus on reviewing all filing and product options with each customer.

What ERO's Are Saying

Advanced Notification...
"I loved the App notice in the morning, you had a heads up on what you were doing that day. GREAT IDEA!"

Receivables Assistance...
"With the delay in the start of Electronic Filing these last two years, it has really helped with needed money to buy supplies, pay payroll, etc."

Text Updates...
"I really like this feature because it cut down on the calls!"