Support Options

  ERO Support Options

ERO Dashboard

Evefrything you need to support your business and client growth can be found in your ERO Dashboard. Log into your account with your EFIN and password to access reports, order supplies, view the status of taxpayers, access our ERO Forum and much more.

Call us at 866-491-1040

For live assistance, our Customer Service representatives will be happy to field your questions. Make sure to listen to all of the options provided to hear which option will connect you to a live representative. During tax season, we extend our weekday and weekend hours, to better serve you and your customers.

Fax your documentation to 866-300-3528

Any documentation that is required in hard copy format such as changes to ERO bank account information, voided checks, and stop payment requests can be faxed directly to us at the above toll-free number.


  Taxpayer Support

Direct your taxpayers to our mobile friendly taxpayer customer website. There they can quickly and easily find the Bank Product details they need including a status of their refund, and view the summary of tax preparation fees and account activity.

IRS Website

For information about the status of their individual refund, taxpayers should be encouraged to visit and utlize the "Where's My Refund" tool.

Customers can call 866-581-1040

Taxpayers can check the real-time status of their Republic Bank Products simply by calling the above toll-free number.

What ERO's Are Saying

Tools and Features...
"I loved everything about the tools and features."

Marketing Assistance...
"Everything was delivered in a timely manner, very nice professional products and pamphlets, with checks and cards. I was very impressed by the Marketing materials!"

Customer Service...
"I think your customer service is the greatest. Thanks so much for all you do for us."