Support Options

ERO Support


Log into the Tax Information Center (TIC) with your EFIN and password above to access reports, order supplies, view the status of taxpayers, access our ERO Forum and much more.

PHONE - 866.491.1040

For live assistance, our Customer Service representatives will be happy to field your questions. During tax season, we extend our weekday and weekend hours, to better serve you and your customers.

FAX - 866.300.3528

Any documentation that is required in hard copy format such as changes to ERO bank account information, voided checks, and stop payment requests can be faxed directly to us at the above toll-free number.

Taxpayer Support


Direct your taxpayers to our taxpayer website where they can quickly and easily find all of the information they need about their Republic Bank Refund Transfer including:

  • Current status of the Refund Transfer
  • Summary of tax preparation and bank fees

For information about the status of their individual refund, taxpayers should be encouraged to visit

PHONE - 866.581.1040

Taxpayers can check the real-time status of their Republic Bank Refund Transfer product simply by calling the above toll-free number.